TroubleShoot
From pyTivo - Wiki
This guide is meant to help Windows users determine why pyTivo is not working properly. However it will likely help most users.
Please go through each step-by-step.
When troubleshooting it is best to run pyTivo in console mode so you can see any errors.
Contents |
Is pyTivo running?
If you are running pyTivo in Console mode it should be open and you should see a line that says pyTivo ready:
Or if you have pyTivo running as a service type the following to make sure it is running properly:
Start -> Run -> cmd
From the command prompt type:
net start pytivo
You should then see the following response:
If you instead are told that the pyTivo server has been started. Wait 1 minute and try the above command again. If you are still told that the service has just been started and is not already running then the pyTivo service is crashing. You should run pyTivo in console mode to diagnose this issue.
If pyTivo is not running
If you are running a service and it won't stay running, try running it in console mode to see if there is an error occurring.
Most Python errors are readable. Look at the last few lines of the error; these sections normally tell you exactly where your problem is. If you are still unable to determine what the problem is, post your error on the pyTivo forum.
Is the pyTivo server accessible from the server?
From the server open a web browser to the following page:
http://localhost:9032/
You should get the following response:
This is a pyTivo server.
If pyTivo is not accessible from the server
Do you see the request in the console window? It should look similar to this:
127.0.0.1 - - [02/Mar/2008 10:10:58] ""GET / HTTP/1.1"" 200 -
Are there any error messages displayed in the console window?
Is pyTivo accessible from its IP address?
First determine the ip address of the server. You can do this by executing the following command:
Start -> Run -> cmd
From the command prompt type:
ipconfig
You should get a response like this:
Windows IP Configuration
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . : socal.rr.com
IP Address. . . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
In this example my pyTivo server is serving over my wireless connection, and my IP address is 192.168.1.101.
Now on the server open a web browser to the following address:
http://<IP ADDRESS>:9032/
You should get the following response:
This is a pyTivo server.
If pyTivo is not accessible from the IP address
Do you see the request in the console window? It should look similar to this:
192.168.1.101 - - [02/Mar/2008 10:10:58] ""GET / HTTP/1.1"" 200 -
- Are there any error messages displayed in the console window?
- Do you have any third party firewall running?
- Do you have any spyware or malware protection running which could block pyTivo?
- Is the Windows Firewall running and blocking pyTivo?
To create an exception in the Windows firewall
Start -> Control Panel -> Windows Firewall
Select the "Exceptions" Tab
Click the "Add port..." Button
You will see a dialog box similar to the following. Use "pyTivo" as the name of the program and use the port number you choose in your install as the port. Leave TCP as the selected type:
NOTE: You may also need to open port 2190 (the Tivo beacon port) for UDP and TCP access.
Is pyTivo accessible from another computer?
Using the IP address determined above, open up a browser on another computer on the same network to the following address:
http://<IP ADDRESS>:9032/
You should get the following response:
This is a pyTivo server.
If pyTivo is not accessible from another computer
Do you see the request in the console window? It should look similar to this:
192.168.1.103 - - [02/Mar/2008 10:10:58] ""GET / HTTP/1.1"" 200 -
- Are there any error messages displayed in the console window?
- Do you have any third party firewall running?
- Do you have any spyware or malware protection running which could block pyTivo?
- Is the Windows Firewall running and blocking pyTivo? Use the above instructions to create an exception in the windows firewall.
- Is this computer on the same network as the server?
Is the TiVo receiving the beacon?
Leave the pyTivo server running in console mode for 5 minutes.
Do you see requests in the console coming from the TiVo? They should look similar to the following :
192.168.1.150 - - [02/Mar/2008 10:38:23] ""GET /TiVoConnect?Command=QueryContaine r&Container=%2F HTTP/1.0"" 200 -
No requests from the TiVo
The likely reason for this is that the TiVo is not seeing the beacon.
Get the TiVo IP address
You can get the TiVo IP address by the following:
Messages & Settings -> Settings -> Phone and Network
The IP address will be listed on this page.
Change the beacon address on the pyTivo server to the TiVo address
Open the pyTivo Web Configuration, or edit the pyTivo.conf file with a text editor.
Change or add the beacon address to match the TiVo address, for example:
beacon=192.168.1.150
Soft Reset or Restart the pyTivo server.
Wait 5 minutes. Does the TiVo see the pyTivo share?
If so, you can change the last octet of your beacon address to 255 and add that IP address to your beacon so that all TiVos on this network can see the pyTivo. For example:
beacon=192.168.1.255
If the TiVo still doesn't see the share
Do you see requests from the TiVo in the console? Remember, they look like this:
192.168.1.150 - - [02/Mar/2008 10:38:23] ""GET /TiVoConnect?Command=QueryContaine r&Container=%2F HTTP/1.0"" 200 -
If not, then something is wrong with your network topology, or your TiVo does not support GoBack or HMO.
If you see the requests but still nothing on your TiVo
Open the pyTivo Web Configuration or edit pyTivo.conf with a text editor and add the following blank shares:
[Video Test] type=video [Music Test] type=music
Soft Reset or Restart your pyTivo server.
Wait 2 minutes.
Do you see "Video Test" at the bottom of your Now Playing List?
Do you see "Music Test" on your Music Photos and More screen?
